Shipping and Returns

Shipping and return details depend on destination, order type, product condition, and inventory status. Final terms should be confirmed before checkout or before wholesale payment.

Shipping

Retail orders are processed based on available inventory. Wholesale and private label orders may require extra time for sample approval, production, packaging, QC, and export preparation.

Returns

Due to hygiene requirements, opened or used lash products may not be eligible for return. If there is an order issue, contact us with your order number, product photos, and a clear description of the problem.

Wholesale and OEM orders

Custom, bulk, and private label orders should be confirmed carefully before payment because production details, packaging, and buyer specifications affect the final order terms.